Terms & Conditions
Kaos Detailing Studio – Terms of Business
1. Introduction
1.1 These Terms of Business (“Terms”) apply to all products and services provided by Kaos Detailing Studio, a detailing business based in Bideford, Devon, England.
1.2 By ordering, booking or agreeing to receive any product or service from us, you agree to be bound by these Terms.
1.3 If these Terms change while you are in the process of receiving a product or service, we will gain your consent before those changes apply to that product/service. The latest version of these Terms will automatically apply to any new product or services purchased.
2. Contact Information
Kaos Detailing Studio
Unit 11 Summers Yard
Bideford
Devon
EX39 3GE
United Kingdom
Email: leo@kaosdetailing.co.uk
Telephone: 07760 662104
3. Our Agreement With You
3.1 Where we supply services, we will charge a 10% NON REFUNDABLE deposit when you order and take the remaining payment when we supply the service.
3.2 We only accept orders and bookings once we have confirmed them to you. This confirmation may be in writing (e.g., email) or verbally if agreed.
3.3 We may reject orders in certain circumstances, for example because of mispricing, lack of capacity, or inability to deliver the service, at which point we will refund any money paid.
4. Payments and Pricing
4.1 If you fail to pay any amount due by the due date, we may charge interest at the rate of 4% above the Bank of England base rate from time to time, calculated daily until payment is received.
5. Your Vehicle and Our Services
5.1 You are responsible for ensuring that any description of the condition of your vehicle given to us prior to service is accurate - if the vehicle has existing damage that is likely to worsen with our services, such as lacquer peel, we will inform you of the risk of further damage and will not be held liable for it.
5.2 If your vehicle is left on our premises awaiting service or collection, it is left at your own risk. You must ensure your vehicle is appropriately insured against loss or damage not caused by our negligence.
5.3 If your vehicle remains on our premises after it becomes due for collection, we reserve the right to charge reasonable storage fees.
5.4 You will be unable to remove your vehicle from our premises until all payments due to us have been made. We will hold a general and particular lien over your vehicle as security for all sums owing to us that you are contractually bound to pay under these terms.
6. Cancellation and Refunds
6.1 If you cancel a service before the work has started, any deposits paid will be non-refundable, depending on the timing and terms communicated at booking.
6.2 When work has already started or been completed, refunds may only be given at our discretion and in accordance with applicable consumer rights.
7. Liabilities
7.1 Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation.
7.2 Our total liability for all other losses arising under or in connection with any contract between us (including negligence) is limited to £1,000,000.
7.3 We are not liable for indirect or consequential losses, including loss of earnings, loss of use, or business interruption.
8. Your Rights and Jurisdiction
8.1 These Terms are governed by English law.
8.2 If you are a consumer, you may bring claims against us in the English courts and, if you live in Wales, Scotland, or Northern Ireland, also in the courts of the country where you live.
8.3 If you are a business, you irrevocably agree to submit all disputes arising out of or in connection with our contract to the exclusive jurisdiction of the English courts.
9. Changes and Notices
9.1 We may update our products, services, or these Terms to reflect changes in relevant laws or industry standards.
9.2 We will notify you if we make changes that materially affect your existing bookings or services.
10. Privacy
10.1 We will use any personal data you provide to us in accordance with our Privacy Policy, which may be available on our website or provided upon request.
11. Entire Agreement
11.1 These Terms constitute the entire agreement between you and Kaos Detailing Studio relating to your purchase and supersede all prior agreements.